Hardly a day goes by without the leaders of some company or nonprofit organization wondering how to handle the latest crisis. A product recall; an evironmental disaster; a sexual harassment lawsuit; an unexpected scandal. The list goes on and on.
What is shocking to me is how often the crisis is handled ineptly. The most common mistakes:
· Not having a crisis plan in place
· Hoping the media won’t find out about the crisis
· More concerned about potential liability than doing the right thing
· StonewallingRead More +