Leadership on Point

The Self-Led Person

April 27, 2011 Teri Sica

In a recent interview with my guest, Dr. Richard Schwartz, an internationally renowned psychologist and author, we talked about what it takes to be a self-led person and how the “true self” is finally able to emerge – not an easy process, considering  all of our inner layers and parts.

Ask yourself,  when do you get charged up emotionally?  What gets you activated?

Consider your relationship to your thoughts and emotions, how your inner parts interact with each other, how you relate to the parts of you that you dislike or don’t want others to see.  How do YOU talk to those parts of you?  Perhaps this is when your “internal critic”, “task master”, “perfectionist”, or “pessimistic” part (among others) step in, as Richard suggests in his book.

As I’ve learned from my work, most of us just want to be rid of these parts, wishing them away – but they won’t go away.  It’s about getting these parts of us to relax that allows the true self to emerge.

In my conversation with Richard, he talked about the importance of learning to be “curious” (like the innocent child) and “compassionate” to all of these parts of us.  Being curious, like the inquisitive child, and compassionate, versus being judgmental or harsh.  As you learn to step back, unburden and be compassionate to all of your internal parts, THIS is when the authentic, “true self”, has the opportunity to emerge and to lead.

Richard described the self-led person as having the following characteristics: Curiosity, Compassion, Confidence, Creativity, Calmness, Clarity, Courage and Connectedness.  No wonder we just intuitively FEEL the presence of a self-lead person!

I credit Dr. Richard Schwartz for his clarity and the applicable way in which he describes this complex process of working with our inner parts.

Remember  that leading with the “true self” offers you the opportunity to live a more joyful life, a life that is rich, full of meaning and passion.

A final message from Dr. Schwartz as we concluded the interview, “May the SELF be with you”.

Written by RLA Associate and radio personality Teri Sica. You can contact Teri at: terisica@comcast.net or tune in to her show on Saturday mornings at 10:30 on 95.9 WATD-FM.

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Can You Run the Boston Marathon?

April 18, 2011 Jim Desrosiers

Boston Marathon, Executive Coaching, Goals

Maybe not this week, but of course you can run the Boston Marathon…unless your attitude says you can’t.  If you think you can’t do something, you’re right.  If you think you can, you are also right.

Follow this formula:

Success comes from goals. Goals come from results. Results come from our daily behaviors. Our behaviors are driven by our attitudes.

Our attitudes are 100% in our control.  Many people let past conditioning, outside circumstances, or even other people get to their attitude.  Since our success starts with our attitude, challenge your feelings when you are telling yourself you can’t do something.  Remember, human beings are only limited by self-imposed limitations.  It’s amazing to me that two human beings in the same situation can have very different BELIEFS as to what their ultimate potential could be.  One runner believes her potential is to someday increase her time to 60-minutes on a treadmill while the next runner believes she will complete the Boston Marathon next April.  Attitude is what makes similar people achieve vastly different results.  Also, challenge your attitude when you catch yourself thinking, “I’m having a bad day” or “That person MAKES me mad!”   We choose our attitudes.  Is it really a “bad” day if it’s raining or snowing outside?  Do you have to become angry at the rude driver or can you choose to smile and wave at them?  I actually have fun doing that…knowing they are expecting an obscene gesture.  Sometimes, they even apologize to me.  You see, attitudes are also contagious.  Your attitude also stems from your prior experiences and conditioning.  Conditioning that can be changed.  Right now you have an attitude about this blog posting…is it positive or negative?…and why?



Written by RLA Associate, executive coach and acclaimed speaker Jim Desrosiers, M.M. For more information, please visit www.GROWTHco.com.

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I Am Spartacus

April 14, 2011 Chip Bell - Guest Author

Spartacus: A Role Model For Leadership

“Spartacus” was the story of an actual slave who led a massive grassroots uprising against the Roman Empire.   The movie was a major hit with cast of silver screen giants like Kirk Douglas, Tony Curtis, Jean Simmons, Lawrence Olivier, and Peter Ustinov.

After the severely outnumbered slaves were defeated in a bloody battle by the Roman Army plus several of their allies, the Emperor coveted the head of the person who started the slave revolt.  Surveying the field of defeated survivors, he announced that if anyone would reveal which slave was Spartacus, all (but Spartacus) would be freed.  If they did not, all would be crucified.  One by one each of the hundreds of survivors stood and proudly proclaimed, “I am Spartacus.”

The essence of service leadership is to create in others such clarity of purpose, boldness of spirit, and unanimity of action that customers derive confidence, trust and identification.  Leadership is not about what leaders do, it is about what an organization accomplishes when many unite and engage in the courageous work of providing inventive, memorable experiences for the customers they serve.  What steps can you take to create among all employees a oneness of mind about your customers?  What is your unit or organization’s shared vision of your customers’ experiences?  What can you do to get everyone to wear the customer’s hat every day and every transaction?


Written by  Chip R. Bell and John R. Patterson, customer loyalty consultants and the authors of several best-selling book. Their newest book is Wired and Dangerous: How Your Customers Have Changed and What to do About it. They can be reached at www.wiredanddangerous.com.

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