Leadership on Point

How Many Hats Does a CIO Need to Wear?

October 21, 2016 Joe Wolke

Technology leaders earn their keep when they help their organizations use technology as a competitive advantage. Success is no longer measured just in availability, speed and uptime: one must now add resiliency, security, scalability, affordability and, most of all, the flexibility to meet business needs that have yet to be defined. These leaders must understand differentiators in their businesses; they need to know real capabilities in the IT marketplace as well as the best providers of those capabilities; and they need to know how to staff and manage high-performing teams who can assure consistent and reliable delivery of those services. They need to be:

  • Technology specialists who know and understand what is real and what is hype
  • Authorities in security, protecting the information that drives the company as well as meeting regulatory compliance
  • Team leaders able to attract, manage and retain a team of highly skilled technical professionals
  • Salespersons, working with peers within an organization to create and sell the business cases that prove the investment in technology is the best use of a company’s money
  • Service brokers with the ability to source both commodity services and the business differentiators from providers both internal and across the globe.

No single university discipline, certification or job prepares individuals for what they need to be the best IT leaders for their organizations. There is no single source that can teach IT leaders to comfortably wear all the necessary hats at the same time.

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Google’s CEO Discusses the Value of a Coach

June 24, 2011 Richard Levin

Google’s CEO Eric Schmidt discusses the importance of hiring an executive coach, noting that having someone to provide perspective and help you to reach your full potential is not an indication that something is wrong.  A coach’s role is, as Schmidt explains, to help the client see him/herself as they appear to others … and to assess if (and how) changes should be made.


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How Your Customers Have Changed

May 26, 2011 Chip Bell - Guest Author

Customers today are Picky — more cautious in their choices (and they have many more choices) and interested only in getting obvious value for their money.  They are well-informed about choices, smarter in choice-making, and selective in whom they elect to join.  Blame it on a scary recession, but the is customers are picky!

They are Fickle–much quicker to leave if unhappy.  They not only show a lower tolerance for error, they will exit just on account of plain old indifferent service.  The hype of a brand name means little in deterring the disappointed customer’s exit.  And, their expectations for their encounters with you are up 33% over this time last year!  The old “tired and true” is no longer the “tried and true.”

Customers today are Vocal–more apt to rapidly (and loudly) register concerns with their higher standards for value and their expectation of getting a tailored response.  They assertively tell others their views of service; they also listen to fellow customers’ reviews and make choices without even giving the organization a chance.   Three-fourth of customers makes a decision not to do business with you based solely on “work of mouse” from other customers.

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