Technology leaders earn their keep when they help their organizations use technology as a competitive advantage. Success is no longer measured just in availability, speed and uptime: one must now add resiliency, security, scalability, affordability and, most of all, the flexibility to meet business needs that have yet to be defined. These leaders must understand differentiators in their businesses; they need to know real capabilities in the IT marketplace as well as the best providers of those capabilities; and they need to know how to staff and manage high-performing teams who can assure consistent and reliable delivery of those services. They need to be:
- Technology specialists who know and understand what is real and what is hype
- Authorities in security, protecting the information that drives the company as well as meeting regulatory compliance
- Team leaders able to attract, manage and retain a team of highly skilled technical professionals
- Salespersons, working with peers within an organization to create and sell the business cases that prove the investment in technology is the best use of a company’s money
- Service brokers with the ability to source both commodity services and the business differentiators from providers both internal and across the globe.
No single university discipline, certification or job prepares individuals for what they need to be the best IT leaders for their organizations. There is no single source that can teach IT leaders to comfortably wear all the necessary hats at the same time.
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