Leadership on Point

How are those New Year’s Resolutions going?!

April 29, 2015 Jim Desrosiers

ED Note: This article was originally published and written for TempNet.

It’s check-in time! The year is moving quickly. It seems like only yesterday we made promises to our companies and ourselves that this year things would be the best they’ve ever been. Do you remember what those resolutions were? How are you doing?

If you have fallen off or didn’t have time to make goals at all, you aren’t alone. Most people are so “busy” with phone calls, emails, texts, cancellations, workers calling in sick, clients calling with emergencies, too much work, etc. Here is some advice on how to become more “productive” in such a “busy” atmosphere.

There are four keys to achieving extraordinary success.

The first is GOAL IDENTIFICATION. Pick a goal for the week. Sales and Service people could commit to contacting five past clients per day that haven’t utilized your services in the last 90 days. Sales people could commit to gathering 50 business cards from new prospects. Owners could meet with one staff person per day for twenty minutes to gain feedback on ways to improve the business. Receptionists (if they’re still called that!) could call ten existing clients per day to simply say “thank you”. The idea is to identify one high priority task that would make a positive impact to the company’s bottom line. If everyone did that, what would the result be in total?

The second key in goal setting is to GET COMMITTED.

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How To Handle A Crisis

April 23, 2015 Barry Wanger - Guest Author


Hardly a day goes by without the leaders of some company or nonprofit organization wondering how to handle the latest crisis. A product recall; an evironmental disaster; a sexual harassment lawsuit; an unexpected scandal. The list goes on and on.

What is shocking to me is how often the crisis is handled ineptly. The most common mistakes:

· Not having a crisis plan in place

· Hoping the media won’t find out about the crisis

· More concerned about potential liability than doing the right thing

· Stonewalling

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