Leadership on Point

This Holiday Season, Remember: Customer Loyalty Is A Two-Way Relationship

November 28, 2011 Richard Levin

The holidays are upon us and that means opportunities for retailers to develop loyalty among its customers.  The first step?  Make it easy!  Customers are busy and want to accomplish what they set out to do… without any unnecessary obstacles.  Impressing customers now could likely lead to loyalty throughout the year.

 

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Where Is Your Business Going?

November 17, 2011 Dr. Johnny Magwood - Guest Author

Business Improvement Process + Organizational Direction + Knowledge Management

Mission and vision provide employees with a picture of where their organization is headed and is part of a bigger  value system.  This value system provides direction for how the organization will respond to the overall business landscape and how the business will position itself among its competitors.  The discerning leader uses environmental and competitive analyses to create an exciting and ideal vision of the future or to redefine a new direction for the organization (Nanus, 1992).  Creating a picture of the future, persuading the board of directors and motivating employees are key elements to executing a rigorous strategic plan with multiple tactical elements.  Such a vision gives followers something bigger than themselves to believe in and a clear, values-based direction to follow.

 

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Let’s Celebrate – Another Female Corporate Executive – CEO!

November 3, 2011 Dr. Johnny Magwood - Guest Author

Women CEOs, Leadership, Women, CEO

Although the pay gap has shrunk, women are virtually absent from executive positions.  Corporations and society, in general, have numerous causes from such misrepresentation; the cuprites most sighted are stereotyping, misperceptions about leadership skills, cultural constraints, and the perceived inability for women to make tough managerial decisions. Moreover, women executives are observed having minimal networking groups and opportunities and are often not accepted in male dominate circles.  But IBM has a different opinion; the October 26, 2011, WSJ revealed that after 30 years of impeccable service, Virginia M. Rometty was given the top position of one of the world’s largest and well know corporation.  Rometty now shares corporate prominence with Hewlett-Packard’s CEO, Meg Whitman – how nice!  In the United Kingdom, executive women are also making a difference; their presences in the board rooms and at higher leadership levels show exceptional performance relative to Total Shareholder Return.  Yet, overall, executive and working women are still exposed to discrimination, stereotyping, the glass ceiling, and an expectation to conform to cultural norms and values.

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